With that being said, if a customer decides to cancel an order due to a shipment not arriving in the estimated time frame, customer is responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees associated with the order. We make sure our vendors know of new orders to get orders shipped out as soon as possible.
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If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at shipping times are estimates and should not be taken as a guarantee.
Accordingly, ETA for "Point Design" products is 5-12 days. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as you place your order, you will receive an order confirmation e-mail.
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